Frequently Asked Questions

  • Calgary’s water hardness averages 11–12 grains per gallon—classified as hard. Over time, this leads to scale buildup in pipes, water heaters, and fixtures. 

    Problems caused by hard water:

    • Reduced water pressure 

    • Shortened appliance lifespan 

    • Spots and residue on dishes, faucets, and glass 

    Benefits of a water softener:

    • Prevents mineral buildup 

    • Extends plumbing and appliance life 

    • Improves overall water quality 

    Bottom line: In Calgary, installing a water softener is a smart, preventative home upgrade. 

  • Unusual sounds from your water heater usually mean sediment buildup at the bottom of the tank. 

    Common causes:

    • Accumulated minerals and debris 

    • Inefficient heating 

    • Risk of premature failure 

    Solution:

    Flush your water heater at least once a year to improve efficiency and extend its lifespan. 

  • A working sump pump is essential for flood prevention and protecting your basement. 

    DIY Inspection Steps: 

    1. Remove the cover and check for debris. 

    2. Inspect the pump and discharge line for damage. 

    3. Pour water into the pit to raise the float. 

    4. Ensure the pump activates, drains properly, and shuts off. 

    Tip: If it doesn’t run smoothly or makes unusual noises, schedule a service. We offer free consultations and can come check it out!

  • Even a small drip can waste hundreds of gallons over time. 

    Why it matters: 

    • Increases water bills 

    • Promotes mold growth 

    • Causes fixture wear 

    Fix it fast: 

    Replacing a worn washer or cartridge often solves the issue. If leaks continue, give us a call to avoid further damage. 

  • Yes, annual servicing is essential, especially before Calgary’s harsh winter season.

    Typical furnace service includes: 

    • Cleaning internal components 

    • Checking for wear and cracks 

    • Testing the thermostat and airflow 

    • Ensuring safe operation (e.g., no carbon monoxide leaks) 

    Benefits: 

    • Prevents breakdowns 

    • Improves efficiency 

    • Extends furnace life 

  • Once a year is recommended to maintain performance and efficiency. 

    Service Checklist: 

    • Flush the tank to remove sediment 

    • Inspect the anode rod (tank-style heaters) 

    • Check pressure relief valve 

    • Look for leaks or corrosion 

    • Test performance 

    Note: Tankless heaters need regular descaling, especially with Calgary’s hard water. 

    1. Shut off the main water supply immediately. 

    2. If water is near outlets or appliances, cut power to the area. 

    3. Open cold faucets to drain the system. 

    4. Shut off the water heater, then open hot taps. 

    5. Try to contain the leak (use towels, buckets, or clamps). 

    6. Call a licensed plumber for repairs - our team is ready to help!

    7. Document the damage for insurance and start drying out the area. 

    8. Act fast to reduce water damage and mold growth. 

  • A slow-draining sink, shower, or tub is usually caused by a partial clog (hair, grease, soap scum). 

    Steps to clear it: 

    • Remove visible debris 

    • Use a plunger or drain snake 

    • Try an enzyme-based drain cleaner 

    What not to do: 

    • Avoid harsh chemical drain cleaners—they can damage pipes 

    • Don’t force pressure into the drain—it can cause leaks or pipe bursts 

    Persistent issue? Give us a call for a free consultation. We will check for deeper problems like vent blockages or main line clogs.